Frequently Asked Questions

Usually, yes — but many venue contracts include an AV exclusivity clause that restricts this or adds a penalty fee. Negotiating "we may use the audiovisual provider of our choice without penalty or restriction" into your contract before signing removes this restriction.

Red Tree offers a 15% price beat guarantee against comparable in-house AV quotes, and the proposal price is always the invoice price — no overtime charges, hidden line items, or budget surprises.

A schedule of events, venue access times, your essential AV requirements, floor plans, and — if you've hosted the event before — photos and notes from past AV experiences.

Yes. Red Tree's priority service regions include the Greater Toronto Area, Vancouver, Whistler, Niagara Falls, Calgary, and Banff, with nationwide coverage across Canada.

Equipment and on-site operating technicians are included in every package quote — Plenary Pro, Breakout Bliss, and Breakout Express all scale to your room and audience size and can be upgraded with additional services.

Yes — AI live captioning is available with multilingual captions on personal devices, plus an on-screen upgrade option, and is scalable to multiple rooms.

Yes, in two forms: AI voice interpretation (multiple languages, instant QR code access) and remote human interpretation (two languages, app-based access).

A clause in a venue contract that requires you to use the venue's in-house AV provider, often with a penalty for bringing in an outside provider. It's one of the key terms to negotiate out of a contract before signing — see our Venue Negotiations guide.

As early as possible, and ideally before your venue contract is signed, so the right AV terms can be negotiated into it while you still have leverage.

Yes — this is a core part of how Red Tree works. The same team and process travel with your conference, whether it stays in one city or rotates across the country.